What information about me is collected and stored?
Information Provided by You
We collect and store information that you provide to us through our interactions with
you, including through our websites, in our stores, through our customer service
representatives, at events, through mobile applications, through marketing efforts,
including contests, sweepstakes and events, and through third parties. We may also
collect your shipping information in the event that you purchase or win rewards
through our site in order to receive your rewards or purchased items. If your reward
is being shipped by the Artist and not directly by Creative Canvas, we will provide
your shipping address to the Artist so that the shipment can be fulfilled. You may elect not to provide certain information, which could result in you not being
able to take advantage of certain capabilities of this website, our mobile applications
or other services we offer. For example, you must provide certain personal
information in order to place a payment through a third party processor.
We may request, collect and store some or all of the following types of personal
information: your name, billing address, shipping address, e-mail address, telephone
number, financial and payment information, including your credit card number and
expiration date, gender, personal interests, date of birth, and any information about a
third party you provide accessing the website. If you access our website or mobile
applications with your log-in credentials from a social networking site (e.g. Facebook,
Pinterest, or Twitter) or if you otherwise agree to associate your account with us with
a social networking site, we may receive personal information about you from such
social networking site. We may add this to the information we have already collected
from you via other interactions.
Automatically Collected Information
We collect and store certain other non-personally identifiable information
automatically whenever you interact with us. For example, we may collect your
Internet Protocol (IP) address, browser information and reference site domain name
when you visit this website. We may analyze this data for preferences, trends, and
site usage statistics. We may also collect information by using cookies, web beacons, and related
technologies in order to analyze and understand how the website is used and to
technologies to: (i) customize account pages for you, (ii) track user visits and
account features, (iii) determine what features and pages are most frequently
requested or visited, and (iv) save your password so you do not have to provide it
each time you visit the website. "Cookies" are small text files that a website sends to a user's hard drive through the
browser for data storage. Most browsers accept cookies automatically but allow you
to disable them. By disabling or otherwise rejecting cookies, you may not be able to
take full advantage of all offerings on this website. We recommend that you leave
cookies "turned on" so that we can offer you a better overall experience on this
website. We use third-party companies to provide Internet data hosting and to help us
measure and determine how visitors use our website and to evaluate the
effectiveness of our website and promotions so that we can improve and optimize
our website and the products and services we offer. We use third-party companies to
serve advertisements (banners or links) on our behalf throughout the Internet. These
companies use tracking technologies (including cookies and pixel tags) to collect
non-identifiable information about your visits to our website and your interactions
with our products and services. This information helps third parties deliver tailored
advertisements to you and others on our behalf and on behalf of other advertisers
throughout the Internet based on your interests and browsing of our website
(remarketing). We use third-party audience data (such as age, gender, and interests)
to better understand and advertise to audiences that visit our website. We do not use
or associate personally identifiable information with remarketing lists, cookies, data
feeds, or other anonymous identifiers. Our websites currently do not have a mechanism to recognize “Do Not Track”
signals, but several of the third-party companies who utilize these cookies or
beacons enable you to opt out of this advertising. If you wish to opt out of receiving
this third-party interest-based advertising, you may obtain more
information HERE. Please note this does not opt you out of receiving marketing
communications from us. Some of our e-mail communications to you may include a "click-through URL" linked
to a particular page on the website. By clicking on one of these URLs, you will
automatically enter our website and we may collect information related to the "click-
through." You may avoid having this information collected by not clicking on URL
links in our e-mail communications. We also use a variety of retail analytics tools in our stores for operational and
marketing purposes, such as measuring and analyzing traffic patterns. These tools
collect data from sensors, including video cameras, smartphone detectors, Wi-Fi
networks, or other devices, to evaluate and improve your in-store experience.
Information from Other Sources
We may collect information about you from third-party sources and information that
is publicly available. For example, information you submit in a public forum (e.g., a
blog, chat room, or social network site) can be read, collected, or used by us and
others, and could be used to personalize your experience. You are responsible for
the information you choose to submit in these instances. Another example, is that we
may receive demographic information about you from a third party to make our
service and marketing efforts more efficient and personalized for you.
How Do I Indicate Whether Or Not I Want To Receive Promotional Communications, Email Notifications, or Communications from Projects?
You will be able to change your email preferences for receiving email communications
by clicking on a "manage email notifications" hyperlink contained in the aforementioned e-mails we send
you. Please note that removal of personal information from our database or "opting-
out" will not stop marketing or advertising content that is generated for distribution or
is otherwise queued for transmission to you prior to the time when we can implement
If you establish an account, you may receive certain types of communications even if
you have not opted-in to receive them because these types of communications may
be necessary in order to maintain an account on the website.
How is your information used?
We use the personal information we collect to communicate with you, analyze and
develop our business, and to improve our products, services, and interactions with
customers. We, or third-party service providers we engage, may use the information
to process and ship orders, provide products and services that you have ordered or
requested, send order and shipping confirmations, provide customer service,
respond to your comments, questions or complaints, personalize your interactions
with us, identify your preferences and shopping habits, analyze trends and statistics,
create, administer and fulfill our contests and other promotions, evaluate and
improve the website and our products and services, and prepare and send you
information regarding our products, services or special events. We also use your
information for business purposes such as security, legal compliance, payment
processing, analytics, operations, fraud detection, reporting, and making back-ups. You always have the choice not to receive marketing communications. For
instructions on opting out of those communications, please review below the section
entitled “How Do I Indicate Whether or Not I Want to Receive Promotional
Communications, Email Notifications, or Communications from Projects?” Our blog is managed by a third-party application that may require you to register to
post a comment. We do not have access or control of the information and comments
posted to the blog. You will need to contact or login into the third-party application if
you want the personal information that was posted to the comments section
removed. To learn how the third-party application uses your information, please
addition to other endorsements. With your consent we may post your testimonial
along with your name. If you wish to update or delete your testimonial, you can
contact us at firstname.lastname@example.org.
With whom do we share your information?
or share with third parties any of your personal information.
We may share personal information with certain third parties that perform services
on our behalf. The services provided by those third parties may include: operating or
hosting the website, providing the products and services you request, authorization
and processing of your payments, product fulfillment, fraud protection and credit risk
reduction, product customization, marketing and promotional material distribution,
loyalty program management, promotions fulfillment, web site evaluation, data
analysis and, where applicable, data cleansing. Those third parties are not
authorized to use or disclose personal information you provide to us on or through
this website for any purpose other than to perform the services designated by us.
We may share personal information with a third party if we are required by law to
disclose that personal information. For example, we may be required to disclose
personal information to respond to a subpoena, court order or other legal process.
We may also disclose this information in response to a law enforcement agency's
request, or if we believe disclosure is necessary to investigate or address unlawful
acts or acts that may endanger the health or safety of a consumer or the general
our website or as otherwise required or permitted by law. In addition, the personal
information you provide to us may be transferred as an asset in connection with a
merger or sale involving all or part of CREATIVE CANVAS or as part of a corporate
reorganization, stock sale or other change of control.
What about the privacy of children under 13?
We do not intend to collect personal information from anyone who is under the age
of 13. If you are under the age of 13 you should not provide any personal information
to us and you should use this website only with the involvement of a parent or
guardian. If you are a parent or guardian of a child under the age of 13 and suspect
he/she has provided personal information on or through the website, please contact
us as set forth below under the section entitled "How Can I Contact You Regarding
How do we keep personal information secure?
The security of your information is very important to us. We have instituted several
measures and security procedures to protect our servers and networks that store
personal information. However, no transmission of information over the Internet is
100% secure and, therefore, we cannot ensure or warrant the security of any
information. In order to help protect personal information you provide to us: (i) you
should not share your password or account information with anyone else, (ii) you
should use a secure web browser, and (iii) you should change your password often.
If you wish to cancel a password, or if you become aware of any loss, theft, or
unauthorized use of a password, please contact us as set forth below under "How
How can I access, correct, and update personal information?
You may access, correct and update certain personal information that you have
provided to us by clicking on the "My Account" area of this website and following the
instructions set forth therein or by contacting us with your request as set forth below
We reserve the right to retain any personal information reasonably necessary to
appropriately document our business activities and for record retention purposes.
We will store personal information for as long as is reasonably necessary for the
How Do I Indicate Whether Or Not I Want To Receive Promotional Ccommunications?
You will be able to change your email preferences for receiving promotional emails by clicking on an "unsubscribe" hyperlink contained in promotional e-mails we send you. Please note that removal of personal information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request.
If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the website.
What happens when I link to or from another website?
not apply ("Linked Websites"). Please be advised that the practices described in this
disclosure of Linked Websites or the owners or operators of those Linked Websites.
and other terms, notices, and policies set forth or referenced in those Linked
Websites. We encourage you to be aware that when you leave this website you
should read the privacy policies of each and every website that you visit to ensure
protection of your information.
you can send a request with your concerns or any further questions to us by using
the contact information provided below:
By Email: email@example.com
Attn: Creative Canvas Administrative Department
Creative Canvas, Inc
425 South Niagara Street
Burbank, CA 91505
What if I am an international user?
Our digital operations are conducted, in whole or in part, in the United States.
Regardless of where you live, you consent to have your personal data transferred,
processed, and stored in the United States, and allow Creative Canvas to use